Why is my preferred payment method not available?

Why is my preferred payment method not available?

We’re sorry if your favourite payment method isn’t possible for your order.

With some payment methods, especially with invoice payments, we essentially pay for your order up front and then you pay us back with your transfer. This is why we make sure each transaction is safe for us, but above all for you.

There could be one or even a couple of reasons why your preferred payment method isn’t available for your order:

  • Delivery address and billing address do not match. If you chose a DHL Packstation as your delivery address then this might have stopped the invoice option from appearing.

  • The correct name and address combination could not be found. This can happen because of typos, changes of address, or marriage.

  • We also take into account the costs of each payment method. In some cases, a certain payment method may involve higher costs, return rates, or risks for us. The adaptation of payment methods helps to reduce returns rates, which is more sustainable and more economical.

  • You still have some open invoices with us. If you’ve already transferred the money or made a return, it is possible that we haven’t processed it yet.

  • Like other platforms and shops, we use independent credit bureaus to help us assess your credit rating. In some cases, their data may prevent you from having the option to pay with your preferred payment method (for some orders).

We reserve the right to decline a payment method for some orders.

What can I do if a payment method is not offered?

If you have orders with unpaid amounts, please check and settle them. You can also check whether the delivery and invoice addresses correspond when you place an order.

Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout.

To keep your data private, we are also unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of our other payment methods, which are all free. 

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