Faq | Payments | Why is my preferred payment method not available?

Why is my preferred payment method not available?

We’re sorry if your favourite payment method isn’t available for your order.

With some payment methods, especially with invoice payments, we take the financial risk to provide you with a try before you buy service. This is why we risk check each transaction to ensure security for you and for us.

Some situations can influence the payment methods availability. For instance, if delivery address and billing address do not match because of typos, changes of address, family name or if you chose a Pick up Point for your delivery. Another reason might be if you still have some open invoices with us. Even If you’ve already transferred the money or made a return, it is possible that we haven’t processed it yet.

However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).

Our Customer Care team has no way of changing the payment methods offered to you at checkout and to keep your data private, we are unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of the other options, which are all free.


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