Faq | Returns and Refunds | About our 100-day return policy

About our 100-day return policy

If you're not satisfied with your purchase, you can return unused items to us within 100 days.

Make sure not to remove any labels or stain any items.

Returning a beauty product?

Only beauty products that are unopened, unused and still in their original packaging may be refunded and resold due to hygiene reasons. Please ensure that any related wrapping, instructions and accessories are also returned.

Opened it and didn’t like it? Consider gifting your opened product to a friend/family member and help us reduce unnecessary waste.


If you wish to return a Zalando Partner item and a Zalando shipped item at the same time, please send these separately to the corresponding senders. Only this way may your returns be correctly assigned to our partner and Zalando.


How do I return my order?

When will I receive my refund?

    Can't find the answer you are looking for?
    Contact us directly
    Chat with us

    We are here to assist you via chat.

    Call us

    Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

    Mon - Sun:

    8:00 am - 10:00 pm

    Your inbox

    But make it fashion

    Sign up for the latest style inspiration from zalando.de

    Manage your preferences

    What are you mostly interested in?

    To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.