If you choose to pay by invoice, payment for your order will be due within 14 days of receiving shipping confirmation. We'll let you know as soon as your order has left the building, and we'll also send a friendly reminder when the payment due date is around the corner.
Not sure how much your open amounts are?
You can find an overview of all your open amounts in your customer account.
Important to know:
- Always provide your order number as the reason for payment ('Verwendungszweck').
- If you wish to pay for multiple orders, please pay separately for each order. This is the only way for us to correctly allocate your payment.
- For a refund of payment already sent, (for instance, after making a return), the amount is reimbursed to the bank account from which you made the transfer.
Our bank account for SEPA transfers:
Payee: Zalando Payments GmbH
Reference: Your order number
You consent to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Zalando Payments GmbH.
Have you used the wrong order number as payment reference by mistake?
Please contact us and provide the incorrect reference which you used to make the transfer.