faq | Payments | Payment by SEPA direct debit

Payment by SEPA direct debit

With the SEPA direct debit scheme, you can conveniently pay for your order by having Zalando automatically withdraw the order amount.

How do I authorize payment by direct debit?

At order checkout, you can select SEPA direct debit from our various payment methods. By providing your IBAN and bank details, you confirm your agreement to the withdrawal of the full invoice amount. 

Direct debit authorization is valid for 36 months, so you don’t have to enter your bank details again for subsequent orders. And you can save up to five different IBANs and select them for a new order.

When will the order amount be withdrawn?

Only when your package is shipped will we collect the open amount from your bank account. If an item was cancelled, only the amount of the shipped items will be collected.

There will be no withdrawals from your bank unless you've placed an order.

We’ll send you a debit confirmation by email.

How will I be refunded?

  • The amount to be refunded is always credited to the account from which it was collected.
  • It may take up to 5 business days for the credited funds to be visible on your account.
  • Returns will be refunded within 14 days after we receive your package.

I am not offered SEPA direct debit

Unfortunately, some payment methods are not available for every order for a variety of different reasons. If you are not offered SEPA direct debit, please choose another payment method. We hope you understand we cannot influence the selection of the offered payment methods manually.

How secure is the direct debit procedure?

We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe. In addition, you have an 8-week right of withdrawal, with which you can cancel the direct debit transaction at your bank.

I wish to revoke my direct debit authorization

SEPA direct debit authorizations are valid for 36 months. If you would like to revoke your consent, feel free to get in touch with our customer care team and they’ll gladly process your request. Please have the bank account number or IBAN that you would like to remove ready beforehand.
 


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