faq | Returns and Refunds | How do I return my order?

How do I return my order?

If you’re not happy with your order, you have 100 days to send us back any items - FREE. 

To make a return, just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.

If you’re missing a return label, register your return online below and you’ll also be able to save and print a digital PDF label for your return.

You can return your items via

Don’t forget to keep the return receipt from the courier until your refund has been processed. Your refund can take up to 14 days after receipt of the return.

Returning items from multiple orders? 

Not a problem. Just place all return slips for the respective orders/items inside one parcel. You can use the pre-printed return label from any of your orders.

Need to return items delivered by a Partner?

If you received the partner items in a separate parcel from the Zalando items, please also return them separately. Just use the enclosed return label to send back your items - this will guarantee your return reaches the correct address.

If you’re missing a return label for your Partner item, just get in touch with us and we’ll quickly take care of getting one to you.

Returning a beauty product?

For hygiene reasons, we can only refund products that are unused and still in their original packaging (including any wrapping, instructions, and accessories).

Already returned and not sure if we've received your parcel?

Please note that it takes up to 14 days to process your return after it arrives in our warehouse. We'll send you a confirmation after processing your return.

We have no return information for your recent 3 orders. If you've returned an older order, please see your user account for updates.

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