We accept MasterCard, Visa, American Express, Diners Club and Discover credit cards. Your credit card will not be charged until your order is dispatched.
Refund after making a return
If you send back one or more items, the corresponding value of goods will be refunded to the credit card from which you made the payment.
Please note: If your credit card is expired, a refund to your bank account will not be possible. Please reach out to your credit card company in this case.
Refund after a cancellation
After a cancellation, we will immediately refund you in case an amount has been charged.
Security when paying by credit card
Your credit card information is SSL-encrypted. These high security standards allow you to buy at Zalando securely using your credit card.
Verified by VISA, MasterCard SecureCode, American Express SafeKey and Diners Club International ProtectBuy enable particularly secure handling of credit card transactions over the Internet using special encryption methods.
You don’t need any special software on your computer for this. You will be automatically taken through to the payment process on your bank's website. Please follow the steps indicated to complete your order.
If payment by credit card is not offered for your order, please have a look on the article about the availability of payment methods.