faq | Delivery | About our delivery options

About our delivery options

Do I have to pay for delivery?*

As long as you meet the minimum order value of 24.90 €. Otherwise, the standard delivery fee is 4.90 €. We also offer an express delivery service for an additional €7.90 fee.

Delivery in Germany is fulfilled by DHL, DPD, Hermes or GLS. An order placed on Zalando.de may only be delivered to an address in Germany.

Our delivery times:

Standard delivery: We will inform you about the expected delivery time of your order in checkout and in your order confirmation email - this time may vary according to the selected items and the shipping method.
Express delivery: 1-2 working days (Mon-Sat)

Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using the courier's tracking portal.

Contactless delivery

Our shipping partners DHL, Hermes, DPD and GLS offer you contactless delivery. You always receive a notification when your parcel is ready to be delivered. You can then choose a preferred delivery location, e.g. on your doorstep.

In addition to this, there are also other delivery options available. You can for example change the date of delivery if you won't be home on the expected delivery day.

More about DHL

More about Hermes

More about DPD

More about GLS

If you are a Zalando Plus member, you also have the option to choose contactless delivery. Find out more

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