Faq | Delivery | About our delivery options

About our delivery options

We currently offer the following three options for getting your order to you.

Standard delivery: To qualify for free delivery, you must meet the minimum order value of 29,90 €. Should your order be below that amount, the fee is 4,90 €. We will inform you about the expected delivery time of your order in checkout and in your order confirmation email – this time may vary according to the selected items and the shipping method.

Premium delivery: You will normally receive your order within 1-2 business days with Premium Delivery at a cost of 5,90 EUR. If you subscribe to Plus, you can use it for free. Premium Delivery is offered from Monday to Saturday, excluding public holidays. We may split your order into multiple parcels to speed up your delivery. If you do not wish to receive multiple parcels please select the Standard delivery option.

Important Note

  • Zalando Partner items cannot be shipped via Premium Delivery.
  • You cannot use Premium delivery with Pre-payment (Bank Transfer)
  • Some postal codes may be excluded from this service.

Express delivery: If possible, you can select the express delivery at checkout. Please note the shipping fee of 9,90 €. Your parcel will arrive within 1-2 working days (Mo-Sat).

Delivery in Germany is fulfilled by DHL, Hermes or GLS. An order placed on Zalando.de may only be delivered to an address in Germany.

We deliver to these addresses:

Contactless delivery

Our shipping partners DHL, Hermes and GLS offer you contactless delivery. You always receive a notification when your parcel is ready to be delivered. You can then choose a preferred delivery location, e.g. on your doorstep.

In addition to this, there are also other delivery options available. You can for example change the date of delivery if you won't be home on the expected delivery day.

More about DHL

More about Hermes

More about GLS

If you are a Zalando Plus member, you also have the option to choose contactless delivery. Find out more

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Sun:

8:00 am - 10:00 pm

Your inbox

But make it fashion

Sign up for the latest style inspiration from zalando.de

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.