We are sorry that your item has arrived damaged or defective.

Click on the "Submit a claim here" button below and provide us with all relevant information so that we can resolve your issue as soon as possible.

Important note: Only use this button to report a damaged or defective item.

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Do I automatically receive a replacement?

No, unfortunately it's not possible for us to send you a replacement. If you would still like the item, please just place a new order. You will find a link directly to the product in the "Orders" section of your account. If the item is sold out - click "Notify me" on the product page and we'll let you know when it's available again.

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