Please note:

You may see a pre-authorisation amount on your credit card, however your card will not be charged until your order is dispatched.
If you return an item you will be refunded to the original payment method.
If your order is cancelled you might still see the pre-authorisation amount on your credit card statement. Depending on your bank, this may take up to 30 days to be released.

How secure are my payment transactions via Zalando?

We use certified SSL encryption for the secure transmission of your data. Your bank, PayPal, and credit card details are safe.

3DS Authentication

Our checkout process uses 3DS Authentication (Visa Secure, Mastercard Identity Check and American Express SafeKey). These services further protect your card account against unauthorised use when you shop with us. Please get in touch with your card issuer directly if you need more detailed information or encounter a problem with the authentication process. Sadly we have no control over the payment authentication process, meaning we cannot assist with any authentication inquiries.

Deals, drops and trends

Manage your preferences

Content options

Zalando Apps

You can also find us on