Faq | Returns and Refunds | When will I receive my refund?

When will I receive my refund?

We have no return information for your recent 3 orders. If you've returned an older order, please see your user account for updates.

As soon as your returned items have been received by us (or by our partner, in the case of partner items), the amount for those items will be automatically refunded.

The time it takes for a refund to be issued depends on the payment method, but will be processed within 14 days after our logistics provider received your return.

What you can expect according to payment method: 

Payment by invoice: You only pay for the items that you decide to keep. When you make a return, the open invoice amount will be reduced accordingly. Have you already paid? Then we will credit the amount of the returned items to your bank account.

Pre-payment: You will be credited to the bank account from which you made the payment.

Direct debit (SEPA Lastschrift): You will be credited to the bank account from which you made the payment.

Credit card: A credit note will be applied to the credit card account charged by us. Your refund will appear in your next credit card statement. The refund could appear on your account around the time of purchase or the time of refund.

PayPal: The refund amount will be credited to the PayPal account used by you. You can yourself decide on PayPal whether the amount remains in your PayPal account or is credited back to your bank account.

Gift card: If you return goods that have been purchased with a gift card the credit will be added to your customer account and you will be able to use it on future orders. Gift card credit cannot be exchanged for cash.


Please bear in mind we do not reimburse the express delivery fee in the case of returns.

Refunds for Zalando-shipped orders and Partner orders are made separately so you may receive confirmation of your refund in different instalments at different times.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for the latest style inspiration from zalando.de

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.