- How can I change or add a delivery address?Under "My Address Book" ("Mein Adressbuch") in your customer account, you can modify your delivery and billing addresses or…
- How can I change my contact data?In your customer account, under the option ‘Change Contact Data’, you can change your name, e-mail address, and your password…
- How do I delete my user account?If you would like to delete your account, please submit your request via your account. Please note that we can only delete your account if...
- How can I reset my password?If you need to change or reset your password, just follow the on-screen instructions via the button below. If you forgot…
- Managing your gift card creditIf you placed an order using a gift card, any remaining value on your gift card will be saved as credit towards a future…
- My OrdersFor an overview of your recent orders, go to "Meine Bestellungen" ("My Orders") in your user account. Here you may check…
- My Wish ListDo you like an item, but have not yet decided whether to order it? No problem! The Wish List allows you to make a note of items…
- How to sign up for the Zalando newsletterSubscribe to our newsletter to get updates on all the latest trends, shoes, and fashion twice a week. Plus, our subscribers…
- How do I unsubscribe from the Zalando newsletter?You can manage your newsletter preferences and unsubscribe from our newsletters directly in your account...
- How do I create an account?Registering a Zalando account with us is quick and easy. Just follow these simple steps and you’ll soon be ready to order…
- How do I log in to my account?If you previously created an account, just login at the top right-hand corner of the screen by clicking the "Mein Konto”…
- What you should know about phishing emailsUnfortunately, email scams are a serious issue that sometimes affects us too. These may for example take the form of fake…
- The Zalando NewsletterWould you like to be regularly informed about our top offers and the latest fashion trends? Then join the Zalando Universe…
- My PreferencesChoose to only see items from your favorite brands and don't miss any news! How does it work? Simply customize your feed on…
- Are my credentials secured on the Zalando website? According to our data protection statement, your credentials are secured on our website and Zalando will never use them for any purpose...
- Our accessibility functionalitiesOne of the Zalando promises is to offer the best customer experience to the widest audience possible. We are working actively on providing an accessible and usable website ...
- How do I request my data?If you would like to request a downloadable file of your account data, you can do so in your account ...