Conditions of Participation Zalando Plus
In the following, we would like to present our General Conditions of Participation (hereinafter also referred to as "GTC"). These shall form the basis for the conclusion of a Zalando Plus membership and the associated benefits of use when ordering via www.zalando.de.
The offers on our websites www.zalando.de and www.zalando-zircle.de are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.
1.1 As a Zalando Plus member, you can take advantage of optimised shipping options (collectively "Shipping Benefits") for all products that can be ordered as part of Zalando Plus ("Zalando Plus Products"). These options are, for example, "Same Day Delivery" and "Premium Delivery". Please note that no shipping benefits can be offered for certain products within the framework of Zalando Plus. We will inform you of a product's status as a Zalando Plus product on the respective product page. The shipping benefits available depend on various factors, such as the delivery address. We will inform you about the shipping benefits available to you when you view the shopping basket for your respective order and here (Frequently Asked Questions about Zalando Plus).
1.2 As a Zalando Plus member, you will receive early access to hot releases and can take advantage of our premium customer service and style advice. You will also receive prioritised email notifications of reductions, discount codes, advance notice of new products and brands, etc., which can be accessed via www.zalando.de. Further information on the available benefits is available in your member account and here (Frequently Asked Questions about Zalando Plus).
2.1 For the conclusion of a membership for Zalando Plus, your contractual partner is Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin. We conclude contracts for Zalando Plus membership exclusively in German.
2.2 By clicking the button "Order with obligation to pay" you submit a binding offer to conclude your membership. We will confirm receipt of your offer immediately by email after you have clicked the button ("confirmation email"). A binding contract is concluded upon receipt of this confirmation email, which also contains a reference to these GTC as well as a revocation instruction.
3.1 The first membership is preceded by a trial membership. The trial membership begins with the conclusion of the membership contract and ends after a certain number of full days with the expiry of the last day of the trial membership. You will be informed of the exact number of days during registration.
3.2 Trial membership is free of charge. It is valid once and will not be granted again in case of a second or multiple registration.
3.3 We reserve the right not to offer a free trial membership in the context of special registration campaigns. You will be informed prior to registration that a payable membership is already triggered upon registration. However, with the exception of clauses 3.1 and 3.2, the remaining provisions of these GTC shall continue to apply unchanged.
4.1 A membership fee is charged for the Zalando Plus membership for a period of 12 months. ("Membership Fee Period"). You will be informed of the amount of the fee on the registration page before you complete the registration for a Zalando Plus membership. The membership fee includes the applicable German statutory value added tax.
4.2 The membership fee is charged at the beginning of the membership or, in case of a trial membership, at the end of the trial membership. It includes a Zalando Plus membership for a period of 12 months.
4.3 You will be notified in advance by email of the collection and due date of the membership fee for each subsequent subscription period.
4.4 The membership fee is due on the day following the termination of the trial membership. In the event of a second or multiple registration pursuant to section 3.2 or in cases in which no trial membership takes place, the membership fee shall be due on the day after the renewed registration. The membership fee for a further fee period is due on the day after the end of the previous fee period.
4.5 Further information on the amount and next due date of the membership fee can also be found in your membership account.
5.1 Membership is concluded for an indefinite period. It can be terminated at any time at the end of the respective subscription period. In the event of termination, you can of course continue to use the Zalando Plus benefits until the end of the subscription period.
5.2 In the event of termination during the trial membership, the membership ends upon expiry of the trial membership. You can continue to use the Zalando Plus benefits free of charge until the expiry of your trial membership.
5.3 To declare your termination, please follow the termination instructions available in your Member Account or contact Customer Services on +49 (0)800 33000 11.
5.4 We have the right to terminate your membership at our discretion with 14 days' notice. In this case, we will refund the membership fee for the pro rata amount of the current fee period not yet used as a result of the termination, provided this has already been paid. A refund is excluded in the event of termination for good cause. Good cause is deemed to exist if you culpably violate these Conditions of Participation or applicable law, your use of Zalando Plus is fraudulent, abusive or in violation of third-party rights.
6.1 We offer the payment method credit card and SEPA. We reserve the right to offer other payment methods, which will be pointed out to you before you complete your registration. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.
6.2 In the event of successful collection of the Membership Fee, the 12-month subscription period shall commence from the date on which the Membership Fee is due in accordance with Clause 4.5 and not on the date of successful collection.
6.3 We reserve the right to charge a flat-rate reminder fee of EUR 5.00 per reminder as damage caused by delay if you are in default of payment. You will be allowed to prove that considerably less damage than the flat rate or no damage at all has been incurred.
6.4 You agree that you will receive invoices and credit notes in electronic form only.
6.5 Payment of the membership fee by means of gift vouchers, promotional vouchers or other credits is not permitted.
6.7 You agree to the assignment of claims for payment of the membership fee to third parties, in particular to Zalando Payments GmbH.
WHEN CONCLUDING A MEMBERSHIP CONTRACT FOR ZALANDO PLUS, YOU ARE ENTITLED TO YOUR STATUTORY RIGHT OF REVOCATION:
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which the membership contract came into effect (upon receipt of the confirmation email pursuant to section 2.3).
In order to exercise your right of revocation, you must inform Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Phone: +49 (0)800 33000 11, Fax: +49 (0)30 2759 46 93 Contact form: https://www.zalando.de/kontakt by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the enclosed sample revocation form for this purpose. However, this is not mandatory.
You can also fill in and submit the model revocation form or another clear declaration electronically via the contact form on our website.
If you make use of this option, we will send you a confirmation of receipt of your revocation without delay (e.g. by email). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
CONSEQUENCES OF REVOCATION:
If you withdraw from this contract, we must refund the membership fee we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. If you have already used Zalando Plus benefits prior to exercising your right of cancellation, we will refund the membership fee on a pro rata basis, calculated less the Zalando Plus benefits and services already used by you up to the time you exercise your right of revocation.
For the repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment.
SAMPLE REVOCATION FORM:
(If you wish to cancel the contract, please fill in and return this form)
To Zalando SE, Valeska-Gert-Str. 5, 10243 Berlin, Fax: +49 (0)30 2759 46 93, Contact form: https://www.zalando.de/kontakt
I/we (*) hereby revoke the contract concluded by me/us (*) for Zalando Plus membership (*)/
- Completed on (*)
- Name of the consumer(s)
- Address of the consumer(s)
(*) Delete as applicable
End of the revocation instruction
We will automatically arrange for any refunds to be made to the account you used for payment.
You can reach our service as follows:
Hotline Germany: +49 (0)800 33000 11
available from Mon - Sun (8 a.m. - 10 p.m.)
Contact form: https://www.zalando.de/kontakt
Fax: +49 (0)30 2759 46 93
10.1 You can view these GTC at www.zalando.de/zalandoplus-agb. In addition, you can print or save this document by using the usual function of your internet service program (=browser: there usually "File" -> "Save as"). You can also download and archive this document in PDF format by clicking here. To open the PDF file, you need the free program Adobe Reader (at www.adobe.de) or comparable programs that can handle the PDF format.
10.2 You can also additionally archive the GTC as well as the data of your order simply by either downloading the GTC and saving the data summarised on the last page of the order process in the online shop with the help of the functions of your browser or by waiting for the automatic confirmation email which we will additionally send to you by email after completion of your registration to the email address you have provided. This confirmation email once again contains the data of your membership and these GTC and can easily be printed out or saved with your email program.
10.3 The other conditions underlying the use of the website www.zalando.de (General Terms and Conditions, Data Protection Declaration, Imprint) shall remain unaffected and shall continue to apply unchanged in addition to these Conditions of Participation for the use of the website, unless otherwise agreed in these Conditions of Participation.
10.4 The use of the offers available on www.zalando.de and the Zalando Plus offers is possible for persons who are at least 18 years old.
10.5 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Registered with: Charlottenburg Local Court, HRB 158855 B
VAT registration number: DE 260543043
Management Board: Robert Gentz & David Schneider (both co-Chairs of the Board), Dr. Astrid Arndt, James Freeman II, David Schröder
Chairperson of the Supervisory Board: Cristina Stenbeck
Registered Office: Berlin