faq | Orders | Personal Style Advice for Zalando Plus members

Personal Style Advice for Zalando Plus members

Need some style inspiration? Our Style Advisors will help you find the perfect outfit.

You can contact our Style Advisors any time during the following hours:

Monday to Friday
10:00 am - 7:00pm

Chat here via Facebook Messenger or chat with a stylist directly from any product page while you're browsing. The Style Advice service is only available in German.

Please note, our Style Advisers cannot process requests relating to your order or refunds. If you have any order-related enquiries, you can find commonly asked questions here. You can also contact the Zalando Plus Premium Customer Care team for all order-related enquiries.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for email newsletters from Zalando.de!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.