faq | Zalando Plus | Early Access for Zalando Plus members

Early Access for Zalando Plus members

What is Plus Early Access?

Plus Early Access gives Plus members the chance to shop hot releases first. Plus members can shop each release for a predetermined period of time, before it is made available for all Zalando customers to purchase.

What products will be offered under Plus Early Access?

Early Access will be offered on hotly anticipated releases and collaborations from popular brands. There will be new releases every month, and these could offer shoes, clothing, accessories or beauty products for men, women, and children. Each release is unique, and stock can be limited.

How long will the Early Access period be?

Early Access timeframes will differ depending on the item or collection. At the beginning of the Early Access, Plus members can check to see how long until their Early Access expires on each collection or article. Please keep in mind that stock may sell out during the Plus Early Access period, and may not always be available for purchase by all Plus members or Zalando customers.

Can I see upcoming Early Access releases?

Check out our Release Radar to view upcoming releases. We might not show all releases here, as we may keep surprising you, but you can get an idea of what types of products will be available through Early Access.

I see a release being advertised as “Coming Soon” but I cannot buy it, what does this mean?

A product or collection labeled as “Coming Soon” means that it is not yet available for purchase, for Plus members or Zalando customers. Everyone can sign up to receive a reminder when the Early Access period starts. This period is when the product becomes available first to Plus members. If you request a reminder but do not sign up for Plus, you will have to wait until the Early Access period finishes to shop the release.

I can’t buy more than a few quantities of my selected item, why is that?

Items under Plus Early Access may be high in demand, limited, or one-off releases. We want to ensure that as many customers as possible are able to shop each release, so certain items may have purchase quantity limits.

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