faq | Returns and Refunds | How can I return a Zalando Partner order?

How can I return a Zalando Partner order?

You can return items shipped from one of our partners free of charge, within a period of 100 days.

Please let us know which items you are returning - you will see step-by-step instructions for your items once you’ve registered your return online.

How to make a return:

1. Register your return online

Select the items you want to return and view an instruction on how to return them. If an item needs to be returned to one of our partners, this information will be listed with the item.

2. Pack your items

Check where your items need to be returned to and pack them in separate parcels if needed. Please make sure to stick the corresponding return label on the outside of the parcel and remove or cover up the original delivery bar code.

3. Drop off your parcel

Drop off your parcel at a DHL location of your choice. For many partner orders it's also possible to drop off the return at Hermes or DPD locations. You can find the icons of the available return carriers on your return label.

4. Keep your receipt

Don’t forget to keep the return receipt from the courier until your refund has been processed.

5. Receive your refund

Your refund can take up to 14 days after we receive the return in our warehouse.

Please note, if you’re returning items from Zalando and from our partners, the items may be refunded at different times. You will receive a separate email confirming each of the refunds.

Do you need a new return label?

Please reach out to us via the contact options below and we'll send you a new return label.

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