If you have not paid for your order please follow the instructions in the payment reminder email.

Did you receive a reminder from us even after you made a payment or returned items?

When did you make your payment to us?

If it was less than 5 days ago, please allow 5 working days for us to register the payment. As confirmation, you will automatically receive an email from us. If you have received a reminder by e-mail or letter and have already paid, please ignore the communication.

Did you make a return?

A return may take up to 14 days to be credited back to you. We will send you a confirmation email as soon as we've processed your return.

Have you used the correct payment reference?

Please check the information you used for the transaction. If you used something other than your order number as a payment reference or have entered an incorrect order number, please allow 5 working days for us to check your payment. We will then either process your payment or issue a refund.

Please check your bank account to see if you have received a refund from us. If we sent you a refund, we ask you to please pay for the order again using the correct payment reference.

If you haven't received a payment confirmation or a refund within 5 working days, please don't hesitate to reach out to us.

Have you paid for several orders in one bank transfer?

If you have paid the outstanding invoice amounts for several orders together, it is quite possible that we are unable to allocate the amounts to the individual orders. Please contact our customer service in this case, and provide us with the order number(s) in question, as well as the payment reference that you gave.

You can let us know that you received an unjustified payment reminder here:

I already paid / returned

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