Did you receive a reminder from us even after you have made a payment or returned items?
1. When did you send your payment? Please allow 5 working days for us to register the payment. As confirmation, you will automatically receive an email from us.
2. Did you return an item? A return may take up to 14 days to be credited back to you. We will send you a confirmation email as soon as we've processed your return.
3. Have you correctly identified the reason for payment? Please take care when making a transfer so that only the order number in question is indicated in the payment reference. If you did not use your order number as payment reference, please contact our customer service and have ready the correct order number and the reason for payment.
4. Have you paid for several orders together? If you have paid the outstanding invoice amounts for several orders by bank transfer, it is quite possible that we are unable to allocate the amounts to the individual orders. Please contact our customer service department in this case, and provide us with the order number(s) in question, as well as the reason for payment specified.
5. Did you forget to pay the outstanding amount? Please pay this as soon as possible to the following account, and make sure to state your order number in the payment reference field:
Payee: Zalando Payments GmbH
Reference: Your order number
Not sure what your open amount is?
You can find an overview of all your open amounts in your customer account.
You consent to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Zalando Payments GmbH.