faq | Orders | I have received an item I didn't order

I have received an item I didn't order

We’re sorry if we sent you something you didn't order.

Please return the wrong item to us and make a note on the return slip under reason 9, stating that you did not order it.

The wrong item was delivered instead of an item you ordered? Please re-order the item you would like to receive. If you have already paid for it, you will be refunded as soon as we’ve received and processed your return.

We apologise for the inconvenience caused.


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