Sorry! We currently have a bit of a backlog in our warehouse, your refund could take longer than usual. We are doing all we can to speed things up.
If you’re not happy with your order, you have 100 days to send us back any items - FREE.
To make a return, just mark the items you are sending back on the return form that came with your parcel, pack what you are returning, and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery bar code on the box.
If you’re missing a return label, register your return online below and you’ll also be able to save and print a digital PDF label for your return.
You can return your items via:
- DHL post office
- Hermes ParcelShop
- DHL Packstation (Registration on Paket.de not required)
Don’t forget to keep the return receipt from the courier until your refund has been processed. Your refund can take up to 14 days after receipt of the return.
Returning items from multiple orders?
Not a problem. Just place all return slips for the respective orders/items inside one parcel. You can use the pre-printed return label from any of your orders.
Need to return items delivered by a Partner?
If you received the partner items in a separate parcel from the Zalando items, please also return them separately. Just use the enclosed return label to send back your items - this will guarantee your return reaches the correct address.
If you’re missing a return label for your Partner item, just get in touch with us and we’ll quickly take care of getting one to you.