- How do I return my order?If you’re not happy with your order, you have 100 days to send us back any items - FREE. To make a return, just mark the…
- When will I receive my refund?As soon your returned goods have been received by us (or by our partner, in the case of partner items), the amount for those…
- What can I do if my return label is missing?If you’re missing a return label, register your return online below and you’ll also be able to save and print a digital PDF label for your return...
- What if my items are damaged or defective?If your item arrived damaged or defective, we're truly sorry to hear and ask that you get in touch with us as soon as possible…
- About our 100-day return policyIf you're not satisfied with your purchase, you can return unused items to us within 100 days. Make sure not to remove any…
- Can I return items from different orders?Returning items from different orders? – not a problem. Before you return anything though, please read these important guidelines…
- Do you have an exchange policy?Unfortunately, we don't offer exchanges only refunds. With our free return policy you have 100 days from the date of delivery…
- I have received an item I didn't orderWe’re sorry if we sent you something you didn't order. Please return the wrong item to us and make a note on the return slip...
- How can I return a Zalando Partner order?You can return items shipped from one of our partners free of charge, within a period of 100 days. Please use the return label that was enclosed in the parcel to make sure ...
- Return Pick-Up Service for Zalando Plus membersUnfortunately, the Return Pick-up Service has been discontinued as of 08.11.2019. Please click here for more details ...
- Can I return a mask? We consider masks to be a hygiene product that cannot be returned ...
- How can I return a pre-owned item bought on Zalando?Our free 100-day return policy also applies to pre-owned items purchased on Zalando. Please note that the returned items must be in like-new condition ...
- Items sold and shipped by storesDuring the current health crisis, we are supporting stores across the country. So, while they’re closed, you can safely order many of their items through us...