-
How do I return my order?If you’re not happy with your order, you have 100 days to send us back any items - FREE. To make a return, just mark the…
-
When will I receive my refund?As soon your returned goods have been received by us (or by our partner, in the case of partner items), the amount for those…
-
What if my items are damaged or defective?If your item arrived damaged or defective, we're truly sorry to hear and ask that you get in touch with us as soon as possible…
-
About our 100-day return policyIf you're not satisfied with your purchase, you can return unused items to us within 100 days. Make sure not to remove any…
-
How can I return a Zalando Partner order?You can return items shipped from one of our partners free of charge, within a period of 100 days. If you received the partner…
-
Can I return items from different orders?Returning items from different orders? – not a problem. Before you return anything though, please read these important guidelines…
-
I have received an item I didn't orderWe’re sorry if we sent you something you didn't order. Please return the wrong item to us and make a note on the return slip...
-
Does Zalando offer exchanges?Unfortunately, we don't offer exchanges only refunds. With our free return policy you have 100 days from the date of delivery…
Never miss out!
Be the first to hear about all things fashion and get offers tailored just for you.
Please see our Privacy Policy for information on how Zalando processes your data.