We would like to inform affected customers that Markslöjd GmbH is recalling an article.

WHICH ARTICLE IS AFFECTED?

Product category: Lamp

Product name: Lamp Heaven

Product brand: Markslöjd

Zalando article number: ZZO1U9866-D00

Type / number of model: 107559

Affected Batches: 2348-086, 2405-086, 2419-086, 2444-086, 2512-086, 2552-086. The batch number is located on a label on the inside of the canopy and is oriented vertically. For further information please see Markslöjd GmbH’s website: https://markslojd.com/de/pages/wichtiger-sicherheitshinweis

The article was sold by the Lounge by Zalando online shop from June 2022 until March 2023.

WHY IS THIS ARTICLE DANGEROUS?

In the affected products, the terminal block may be incorrectly positioned. Under certain circumstances, it could come into contact with a longer ceiling hook.

If the luminaire is not connected to a protective earth conductor, the metal housing could become live, posing a risk of fatal electric shock.

WHAT TO DO

Please stop using the affected light fixture! Important: Before touching or dismantling the light, turn off the power supply via the corresponding fuse in the fuse box!

To find out if you are affected by the recall, please check the label on the inside of the ceiling canopy for the batch number. If your light fixture is affected by this recall Markslöjd GmbH offers various solutions at https://markslojd.com/de/pages/wichtiger-sicherheitshinweis. Please visit the page to review the available options and get in contact with Markslöjd GmbH via their mail address safety@markslojd.com!

If you have passed on the item, please inform the recipient of this safety warning.

REMEDIES FOR AFFECTED CONSUMERS

Markslöjd GmbH offers to repair the lamp or, in certain cases, to replace it. For further information, please contact the manufacturer at safety@markslojd.com.

If you are affected by the recall, please visit Markslöjd GmbH’s website https://markslojd.com/de/pages/wichtiger-sicherheitshinweis and contact them at safety@markslojd.com.

CONTACT

If you have any questions or concerns, please reach out to us via email at askproductcompliance@zalando.de , call our dedicated customer support hotline, or visit our website . We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

Best wishes, Your Zalando Team

Deals, drops and trendsStraight to your inbox

Manage your preferences

Content options

Zalando Apps

You can also find us on

Deals, drops and trends
Straight to your inbox