faq | Pre-owned | How can I return a pre-owned item bought on Zalando?

How can I return a pre-owned item bought on Zalando?

Our free 100-day return policy also applies to pre-owned items purchased on Zalando. Please note that the returned items must be in like-new condition.

Please use the return label that was enclosed in the parcel to make sure your return is free and sent to the right address.

How to make a return:

1. Pack your items in the box and use the enclosed return label to send back your items. Make sure to cover up or remove the original delivery barcode on the box.

2. Drop off your parcel at a DHL location of your choice.

3. Keep your receipt from the courier until your refund has been processed.

4. Receive your refund after up to 14 days after we receive the return in our warehouse.

Do you need a new return label?

Please reach out to us via the contact options below and we'll send you a new return label.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for email newsletters from Zalando.de!

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.