faq | Payments | Online card payment with 3D Secure

Online card payment with 3D Secure

European regulations are changing to make online card payment more secure for you. For orders placed after January 1st 2021, you may be asked to authenticate your payment through a 3D secure process. This will be branded according to the type of card you’re paying with, for example, Visa Secure, Mastercard Identity Check or American Express SafeKey.

What do I need to do?

If you haven’t already, you will need to register your payment card for 3D Secure. Most banks usually provide a way to enrol your card online, so check the website of your bank for more information.

If you have previously registered for 3D Secure, or have used this feature before, you will not need to register again. However, your bank may have defined an entirely new process to improve your payment experience. Some banks have designed a new smartphone application specifically for this purpose. Please get in touch with your bank for more information.

To make sure you can pay for your next order easily and securely, we recommend that you activate 3D Secure before you place your next online order.

What will change?

You may have been asked to authenticate with 3D Secure when paying online before, however with the new regulation comes a new process, offering better security and easier ways to authenticate.

The video below shows an example of how the new process could look. In this case, the bank uses the customer’s smartphone and fingerprint to prove the customer’s identity.

 


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