faq | Payments | Paying with prepayment

Paying with prepayment

When making a payment in advance, your order is processed immediately after your payment is received.

Depending on the credit institution, it may take up to 5 business days for your payment to reach us. Your ordered items will be reserved for you until your payment is received (up to 7 days).

How do I pre-pay?

After placing the order you will receive a confirmation email including the necessary details for the bank transfer. Here are the details if you need them now:

Payee: Zalando Payments GmbH
IBAN: DE86210700200123010101
Reference ('Verwendungszweck'): Your order number

You consent to the assignment of the seller’s claims for payment of the purchase price to third parties, in particular to Zalando Payments GmbH.

Please be advised that, in order for us to process the order correctly, it is important that you enter the order number in the reference field and that you pay for each order separately.

How will I be refunded after a return?

If you return one or more items, the value of the items will be credited back to the bank account from which you made the payment.

How will I be refunded after a cancellation?

If you already paid for an order prior to its cancellation, the value will be immediately credited back to your bank account.


Why is my preferred payment method not available?

When will I receive my refund?

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