faq | Orders | How do I cancel my order?

How do I cancel my order?

Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can still cancel it.

Here’s how to cancel it in your account:

1. Go to "Meine Bestellungen" ("My Orders") in your Zalando account.

2. Click on "Bestellung ansehen/stornieren" ("View/Cancel Order").

3. Select "Bestellung stornieren" ("Cancel order") to cancel the entire order or click on "Artikel stornieren" ("Cancel Items") to cancel individual items. Then follow the on-screen instructions.

Important to know:

  • You may request a cancellation only when the buttons "Artikel stornieren" or "Bestellung stornieren" are active.
  • Cancelling an order cannot be undone. But you can always place a new order.
  • If you redeemed a voucher for your order, the order may only be cancelled in full.
  • Delivery and invoice addresses cannot be changed once you have placed an order. But you can simply cancel the order and place a new one using a different address.
  • Individual Zalando Partner items cannot be cancelled. You can only cancel the Partner order in full.

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