HELP & CONTACT
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Help & Contact
Can I modify my order after it has been placed?
Unfortunately, we can’t make changes to your order after it's been finalised. Once an order is placed, the delivery option…
How do I get proof of VAT payment?
You can download VAT invoices for your Zalando orders below. If you placed the order very recently, please wait until it’s…
How do I cancel my order?
Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can…
An item I ordered is now cheaper
Is an item now cheaper than when you ordered it? Then we ask you to please check the following to check if a discount is…
I have received an item I didn't order
We’re sorry if we sent you something you didn't order. Please return the wrong item to us and make a note on the return slip...
How can I place an order?
Once you have browsed and decided on a colour and size for an item you want to purchase, place the desired item(s) in the…
Satisfaction with your Zalando shopping experience is our top priority. Our retail prices are based on an independent internal…
What is Zalon?
Zalon by Zalando is Zalando’s new personal shopping service. Find your favorite look for any occasion with the help of our…
Items marked with a Sustainable Fashion label have a reduced impact on the environment or/and improve social conditions along…