Faq | Orders | Our accessibility functionalities

Our accessibility functionalities

One of the Zalando promises is to offer the best customer experience to the widest audience possible. We are working actively on providing an accessible and usable website. Therefore, we introduced new functionalities to help everyone to enjoy the best of what we can offer.

Our accessibility promise

The UN Convention on the Rights of Persons with Disabilities recognises access to information and communications technologies, including the Web, as a basic human right.

Therefore, we offer on the shop, the product pages and the customer account new functionalities such as alternative text and screen readers to be accessible for everyone, no matter what device or assistive technology our customers are using.

The screen reader and the alternative text functions are forms of assistive technology (AT) useful to people who are visually impaired, illiterate, or have a learning disability. Thanks to a voice over function, people can have a vocal description of a page, a specific text, the product images and the links they click on towards the Zalando website.

We have successfully made these parts of the website accessible and we are currently working on offering the same level of usability to other parts of the website very soon.

As of now, our website contains accessible functionalities. If you are using the Zalando app and want to enable the accessible mode, please visit our website.

How can I enable screen readers on Zalando?

You can test the screen readers on the Zalando website by installing one of the following app/ plugin to your browser:

  1. VoiceOver macOS & iOS
  2. ChromeVox Chrome plugin
  3. NVDA Windows
  4. JAWS only paid, not available for free.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for the latest style inspiration from zalando.de

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.