Faq | My Account | How do I delete my user account?

How do I delete my user account?

If you would like to delete your account, please submit your request via your account.

Please note that we can only delete your account if:

  • There are no open amounts due
  • You do not have a refund still in process or due
  • You do not have remaining gift card credit on your account
  • None of your orders are currently in shipment

If your account does not meet the conditions above, we can not delete it immediately. Where possible, please resolve any open matters. For open refunds and orders currently in shipment, we kindly ask for your patience. If you ordered less than 100 days ago, your account will be deleted as soon as the return period is over.

Also using Zalando Lounge or Zalon?

If your Zalando account is deleted, it will also be deleted in our associated services such as Zalando Lounge and Zalon.

Have you moved to another country?

Then you don't need to create a new account. Just use your existing login details to access a different country's Zalando shop, and add a new billing/shipping address located in the country you're shopping from.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for the latest style inspiration from zalando.de

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.