Faq | My Account | How can I reset my password?

How can I reset my password?

To reset your password, you just need to click on 'forgotten password' when logging in. Enter the email address you use for your Zalando account and click send. You'll receive an email with a password reset link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder).

Click on the link in the email and you will be prompted to enter a new password.

You can then use your new password to login to your Zalando account.

Can't find the answer you are looking for?
Contact us directly
Chat with us

We are here to assist you via chat.

Call us

Our specialists are ready to assist you. Waiting time may take up to 2 minutes.

Mon - Fri:

8:00 am - 10:00 pm

Sat - Sun:

9:00 am - 8:00 pm

Your inbox

But make it fashion

Sign up for the latest style inspiration from zalando.de

Manage your preferences

What are you mostly interested in?

To learn how we process your data, visit our Privacy Notice. You can unsubscribe at any time without costs.