faq | Delivery | Where is my order?

Where is my order?

Your order will arrive within 3-5 days (Monday-Saturday) after it's been placed.

It looks like we have no recent information to show you here. But you can check on the order you're looking for in your order history.


Once your parcel has been shipped, you can always track it using the courier tracking link. You will receive a confirmation email that includes the tracking number and a link to view the current delivery status from the courier’s website. 

Can I change again when and where my package will be delivered? 

You can! Our shipping partners DHL, Hermes, DPD, GLS and DHL Express will send you an e-mail confirmation for your parcel. You can use this to set your desired delivery location, such as a parcel shop, or change the delivery day.

If the courier attempts delivery when you're not home, you can see via the parcel tracking whether your parcel has been delivered to a neighbour for example.

Has your parcel been shipped, but not delivered?

You might want to check if the package has been delivered to a neighbour. If this is not the case and the package has not been delivered to you within one week after dispatch, please contact us.

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