HELP & CONTACT
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Help & Contact
About our delivery options
Delivery in Germany is fulfilled by DHL ,DPD or Hermes. An order placed on Zalando.de may only be delivered to an address in…
Where is my order?
If your parcel has been shipped, you can always track your parcel using the courier tracking link. As soon as your package is…
About express delivery
For an additional 7,90 € fee, we can ship your order express. When you choose express, your items will be delivered within…
Which countries does Zalando deliver to?
Orders placed on Zalando.de can only be delivered to an address in Germany. Zalando is also represented in many European…
What are the delivery conditions for Zalando Partner products?
Our partners provide free delivery within Germany. Most Zalando Partner products are sent to you directly by our partners. If…
My parcel arrived damaged
We’re sorry to hear, and hope that the items you ordered arrived intact and complete. If the damage only affects your parcel…
Can my parcel be delivered to a pakadoo point?
If you would like your order sent to a pakadoo point, you must fulfill the following requirements for this service. If you’re not…
About Zalando Plus Premium Delivery
With Premium Delivery you will receive your Zalando Plus order within 1-2 business days. If possible, we’ll even deliver…
Delivery to a Hermes ParcelShop
When you complete your order, we offer the convenient option of having your parcel delivered to your nearest Hermes ParcelShop…
Why is my order split into several parcels?
We know receiving your items as soon as possible is important so in some cases, ordered items that can already be shipped…
About same-day delivery
We're always working hard to provide you with the best delivery experience and expand our current range options. Currently…
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