What if my items are damaged or defective?

We're very sorry if your item arrived damaged or defective. You can make a claim for the item by clicking the button below. 

Please fill out the form with all of the information requested, so that we can process your claim as soon as possible.

Submit a claim here


Can't find the answer you are looking for?
Contact us directly

Never miss out!

Be the first to hear about all things fashion and get offers tailored just for you.

Please see our Privacy Policy for information on how Zalando processes your data.