If you choose to pay by invoice, payment for your order will be due within 14 days from the day you received your items. This payment period is independent from our extended 100-day return guarantee.
You can choose invoice payment from a number of different payment methods at checkout. Please understand that we are sometimes unable to offer payment by invoice for an order.
Important to know:
- Always provide your order number as the reason for payment ('Verwendungszweck').
- If you wish to pay for multiple orders, please pay separately for each order. This is the only way for us to correctly allocate your payment.
- For a refund of payment already sent, (for instance, in the event of a return), the amount is reimbursed to the bank account from which you made the transfer.
Already ordered by invoice and not sure how much your open amounts are?
You can always check the status of your order payment in your customer account to see the current open amount.
Have you used the wrong order number as payment reference by mistake?
Please contact us and provide the incorrect reference which you used to make the transfer.
Our bank account for SEPA transfers:
Payee: Zalando SE
Account Number: 123010101
Bank code: 21070020
Bank: Deutsche Bank
Reference: Your order number